Instead of dialing the area code 919, callers are mistakenly dialing 9-1-1 and hanging up. Misdials and hang-up calls divert resources away from actual emergencies since dispatchers must dial back on hang-ups to assure that an emergency is not taking place. If no response is received from the call-back, dispatchers send a deputy to the source of the call to make certain that no assistance is needed.
Ten-digit dialing became mandatory in the area in late March. The increase places a considerable strain on both law enforcement and 9-1-1 staff members.
Once again, citizens are reminded to remain on the line should they dial 9-1-1 in error, but more importantly to take the time to dial every call carefully; because it may truly be a matter of life and death.